Masa 49 com's Terms and Conditions

Welcome to masa 49 com. These terms and conditions ("Terms") apply to the use of the masa 49 com platform and all its services. By creating an account, logging in, or using any service on masa 49 com, you automatically agree to be bound by these Terms.

These terms and conditions constitute a legally binding agreement between masa 49 com and the user. Please read them in full. If any part is unclear, contact our support team.

Masa 49 com reserves the right to modify its services, policies, and terms at any time. Users will be notified of changes as early as reasonably possible.

To open an account on masa 49 com, you must meet all of the following eligibility requirements:

• You must be at least 18 years old. masa 49 com does not approve accounts for minors and takes strict measures to prevent underage gaming.
• All information provided at registration must be accurate, complete, and up to date. Providing false information will result in account termination.
• Each person may only register one account. If multiple accounts are found under the same person, all accounts and associated funds will be forfeited.
• You must operate your account using your own name and payment methods. Using another person's name or payment method is strictly prohibited.
• Your participation on masa 49 com must be legally permitted under the laws applicable in your place of residence.

Your masa 49 com account is entirely your responsibility. It is your duty to keep it secure and prevent any unauthorized access. Please follow these important guidelines to protect your account:

• Use a strong password containing uppercase letters, lowercase letters, numbers, and special characters.
• Never share your login credentials with any third party.
• Always end your session after logging in on public Wi-Fi or a shared device.
• If you notice unauthorized access or suspicious activity on your account, contact masa 49 com support immediately.

KYC (Know Your Customer) verification is a mandatory requirement at masa 49 com. Before processing a withdrawal, you may be asked to submit a copy of your national ID or passport along with proof of your payment method. Withdrawals may be held until KYC verification is complete.

Masa 49 com supports the popular mobile banking methods available in Bangladesh. The following terms apply to all deposits and withdrawals:

• Deposits must be made from your own payment account. Deposits from a third party's payment account are not accepted.
• Withdrawals will always be processed to the same payment method used for the original deposit.
• Masa 49 com reserves the right to verify any transaction and may temporarily suspend transactions that appear suspicious.
• Masa 49 com reserves the right to reclaim any funds incorrectly credited due to a system error.

Masa 49 com regularly offers a variety of bonuses and promotions. All bonuses are subject to the following general terms and conditions:

• Wagering Requirements: A wagering requirement must be met before any bonus can be withdrawn. Typically, you are required to wager 20 to 40 times the bonus amount.
• Validity: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Eligible Games: Bonuses cannot be used on all games. Please refer to the list of eligible games specified in each promotion.
• One Bonus Per Offer: The same bonus offer cannot be claimed more than once. Claiming bonuses from multiple accounts within the same household or on the same device is prohibited.
• masa 49 com's decisions are final: In any bonus-related dispute, the decision of masa 49 com shall be considered final.

All games on masa 49 com operate on an independently tested RNG (Random Number Generator) system, ensuring fair and unbiased outcomes. Key gaming rules:

• Each game has its own rules. Please read the game description and rules before you start playing.
• If a technical error causes an abnormal outcome in any game, that round may be voided and the wager amount will be refunded.
• In Live Casino games, the dealer's decision is final. Should any technical issue arise during a live game, masa 49 com will investigate and provide a resolution.
• In Sports Betting, bets are settled after the official result is announced. For postponed or cancelled events, the bet amount will be refunded.
• Playing using multiple accounts or bots is strictly prohibited.

The following activities are strictly prohibited on masa 49 com. Violations will result in immediate account closure and forfeiture of all associated funds:

• Creating or operating multiple accounts under the same person.
• Bonus abuse — attempting to withdraw bonus funds without genuinely meeting the wagering requirements.
• Using the platform for money laundering or financing terrorist activities.
• Using software bots, automated systems, or any technical means to gain an unfair advantage.
• Harassing, intimidating, or engaging in abusive behavior toward other players.
• Attempting to hack, introduce viruses, or inject malicious code into the masa 49 com system.
• Operating an account using another person's identity.

Masa 49 com believes gaming should always be a form of entertainment. We are committed to ensuring it never becomes a problem, and we place responsible gaming at the top of our priorities.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: If you feel your gaming is getting out of control, you can request a self-exclusion for a set period of time.
• Reality Check: You can enable periodic reminder alerts at set intervals.
• Cooling-Off Period: You can temporarily suspend your account for anywhere between 24 hours and 30 days.

For more information, please see our Responsible Gaming Page here. If you feel that you or someone you know may be struggling with a gaming addiction, please seek professional help.

Masa 49 com takes the protection of your personal information seriously. Data collected during registration is used solely for the following purposes:

• To complete account verification and the KYC process.
• To process transactions and prevent fraud.
• To meet legal and regulatory obligations.
• To provide customer support services.
• To inform you about relevant promotions and offers (if you have given your consent).

Masa 49 com does not sell your information to third parties. However, we may share data with authorities where required by law. For more details, please see our Privacy Policy here.

Masa 49 com shall not be held liable in the following circumstances:

• When a game session is disrupted due to internet disconnection, power failure, or a problem with the user's device.
• When services are disrupted due to a fault on the part of a third-party service provider.
• If a user shares their login credentials with others and suffers a loss as a result.
• When services are unavailable due to unplanned system maintenance or upgrades.

Masa 49 com reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of significant changes via email or through the app.

Continued use of masa 49 com after updated terms have been published will be considered your acceptance of the new terms. Please visit this page regularly and stay informed of the latest changes.

To contact masa 49 com about any matter or to submit a complaint, reach out to our 24/7 support team. Dispute resolution process:

• Start by submitting a detailed complaint to the masa 49 com support team.
• The support team will provide an initial response to your complaint within 72 hours.
• Complex cases may take up to 14 business days to investigate.
• If you are unsatisfied with the resolution, you may seek assistance from an independent third-party dispute resolution body.
• All disputes must be reported within 30 days of the incident. Claims submitted after this period may not be accepted.

Our support email: [email protected]